Terms & Conditions

Last Updated: 1st Oct 2025

Welcome to Patch. These Terms & Conditions (“Terms”) govern your access to and use of our website www.patchh.com
 (the “Website”), related online services, and any offline sales, events, or transactions conducted under the brand “Patch” (“Patch”, “we”, “our”, or “us”). By accessing or purchasing from Patch, you agree to be legally bound by these Terms. If you do not agree, you must not use our Website or services.

1. Company Information
Patch is a trading brand of Pic Patch Ltd.
Email: patchyourself.store@gmail.com
2. Eligibility

• You must be at least 18 years old to place an order.

• By using this Website, you confirm you have the legal capacity to enter into a binding contract.

3. Products & Services

• We sell apparel, accessories, and lifestyle products (the “Products”).

• All descriptions, images, and specifications are provided for illustrative purposes only.

• We reserve the right to modify, discontinue, or update Products at any time without notice.

4. Orders & Acceptance

• Orders placed online or offline are subject to availability and acceptance.

• A contract is formed only when we send you an email confirmation.

• We may refuse or cancel any order at our discretion (e.g., due to stock shortages, payment issues, or suspected fraud).

5. Pricing & Payment

• Prices are displayed in U.S. Doller (£) unless otherwise stated.

• We reserve the right to change prices at any time but such changes will not affect confirmed orders.

• Accepted payment methods include debit/credit card, PayPal, and other methods stated at checkout.

• By providing payment details, you confirm you are authorised to use that payment method.

6. Shipping & Delivery

• Delivery times are estimates only and not guaranteed.

• Risk of loss passes to you upon delivery.

• For international orders, you are responsible for any customs duties, taxes, or import charges.

7. Returns, Refunds & Exchanges

• You may return Products within 14 days of receipt in unused, original condition.

• Refunds will be processed via the original payment method.

• Certain Products (e.g., underwear, swimwear, custom items) are non-returnable for hygiene reasons.

• We comply with the UK Consumer Rights Act 2015 and related legislation.

8. Intellectual Property

• All content on the Website (logos, designs, images, text, trademarks, and software) is owned by or licensed to Patch.

• You may not copy, distribute, reproduce, or use our intellectual property without prior written consent.

9. Use of Website

• You agree not to misuse the Website (e.g., hacking, introducing viruses, or engaging in fraudulent activity).

• We reserve the right to suspend or terminate access if misuse is suspected.

10. Offline Transactions

• All sales conducted at pop-ups, retail locations, or events are subject to these Terms.

• Separate promotional offers or event-specific conditions may apply.

11. Limitation of Liability

• To the maximum extent permitted by law, Patch shall not be liable for:

  • Indirect, incidental, or consequential losses;

  • Loss of profits, business, or goodwill;

  • Delays outside our control.

• Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

12. Privacy & Data Protection

• Your personal data will be processed in accordance with our Privacy Policy, available on the Website.

• By using our Website, you consent to such processing.

13. Third-Party Links

• Our Website may include links to third-party websites. We are not responsible for their content, policies, or practices.

14. Promotions & Discounts

• Promotional codes or discounts are valid only for the period specified.

• They cannot be combined with other offers unless expressly stated.

15. Force Majeure

• We are not liable for failure or delay caused by events beyond our reasonable control (e.g., natural disasters, strikes, pandemics, governmental restrictions).

16. Governing Law & Jurisdiction

• These Terms are governed by and construed in accordance with the laws of England and Wales.

• Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Amendments to Terms

• We reserve the right to update these Terms at any time.

• Continued use of our Website after changes constitutes acceptance of the revised Terms.

18. Contact Us
If you have questions regarding these Terms, please contact us at:
Email: [Insert Email]

By using the Patch website or purchasing our products online or offline, you agree to our Terms & Conditions. Orders are accepted subject to availability, with prices listed in GBP and payments processed securely. Delivery times are estimates, and you are responsible for any applicable duties or taxes on international orders. Returns are accepted within 14 days in original condition, excluding non-returnable items such as custom goods or hygiene-sensitive products. All intellectual property on this website belongs to Patch, and misuse is prohibited. We are not liable for delays or losses outside our control, except where required by law. Your personal data is handled in line with our Privacy Policy. These Terms are governed by the laws of England and Wales, with disputes subject to the courts of England and Wales.