Return & Refund Policy

Last Updated: 1st Oct 2025

At Patch, we want you to be fully satisfied with your purchase. This Return & Refund Policy outlines your rights and obligations when returning products purchased online via www.patchh.com or through our offline sales channels.

1. Eligibility for Returns

• You may return eligible products within 14 days of receipt (“cooling-off period”).

• Items must be:

  • Unworn, unused, and unwashed;

  • In original condition with tags attached;

  • Returned with original packaging where possible.

2. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable unless defective or faulty:

• Underwear and lingerie;

• Swimwear;

• Customised or personalised items;

• Sale or clearance items (if specifically marked “non-returnable”).

3. Refunds

• Approved refunds will be issued to the original payment method within 7–14 business days of receiving the returned item.

• Shipping fees, customs duties, and taxes are non-refundable unless the item is faulty or incorrect.

• If you received free shipping on your order, the original shipping cost may be deducted from your refund (where applicable).

4. Exchanges

• Exchanges are subject to stock availability.

• If the requested item is unavailable, a refund will be processed instead.

5. Damaged, Defective, or Incorrect Items

• If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery.

• We will arrange a replacement, exchange, or full refund (including shipping costs).

6. Return Process

1. Contact our customer service team at patchyourself.store@gmail.com with your order number and reason for return.

2. Once approved, we will provide return instructions.

3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. We recommend using a trackable shipping method as we cannot guarantee receipt of untracked returns.

7. International Returns

• Customers outside the UK are responsible for return shipping costs, customs duties, and related charges.

• Duties and taxes paid at checkout or upon delivery are non-refundable (unless covered under DDP service for faulty goods).

8. Consumer Rights
This Policy does not affect your statutory rights under the Consumer Rights Act 2015 and other applicable consumer protection laws.
9. Contact Us
For any return or refund queries, please contact:
Email: patchyourself.store@gmail.com

At Patch, you may return eligible items within 14 days of delivery if they are unworn, unused, and in original condition with tags attached. Non-returnable items include underwear, swimwear, personalised products, and marked clearance items (unless faulty). Refunds are issued to the original payment method within 7–14 business days once returns are received. Shipping fees, duties, and taxes are non-refundable unless the product is defective or incorrect. Exchanges are available subject to stock; otherwise, a refund will be processed. Customers are responsible for return shipping unless the item is faulty.