Privacy Policy

Last Updated: 1st Oct 2025

Patch (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us online via www.patchh.com (the “Website”) or offline through sales, events, or services. By using our Website or providing your information, you consent to the practices described below.

1. Company Information

Patch is a trading brand of Pic Patch Ltd.
Email: patchyourself.store@gmail.com

2. Data We Collect

We may collect the following categories of personal data:

• Identity & Contact Data: name, email address, phone number, billing/delivery address.

• Payment Data: payment card details, billing information (processed securely via third-party providers).

• Technical Data: IP address, browser type, device information, cookies, and analytics.

• Transaction Data: purchase history, order details, returns, and refunds.

• Marketing & Communication Data: preferences, feedback, and interactions with our campaigns.

3. How We Collect Data

• Directly from you when you place an order, sign up for newsletters, or contact us.

• Automatically through cookies and analytics when you use our Website.

• From third parties such as payment processors, delivery services, or marketing partners.

4. How We Use Your Data

We process your personal data to:

• Fulfil and deliver your orders.

• Manage payments, returns, and refunds.

• Provide customer service and respond to enquiries.

• Improve our Website, services, and product offerings.

• Send marketing communications (where you have opted in).

• Comply with legal and regulatory obligations.

5. Legal Basis for Processing

We process your personal data on the following bases under UK GDPR:

• Contractual necessity – to fulfil your orders.

• Legal obligation – to comply with tax, fraud prevention, and record-keeping laws.

• Legitimate interests – to improve our services and marketing.

• Consent – where required for marketing communications or cookies.

6. Sharing of Data

We may share your personal data with:

• Payment service providers and banks.

• Delivery and logistics companies.

• IT, hosting, and analytics providers.

• Professional advisers (lawyers, auditors, accountants).

• Government bodies or regulators where required by law.

We do not sell or rent your data to third parties.

7. International Transfers

Where data is transferred outside the UK/EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your information.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, and as required by law (e.g., tax and accounting obligations).

9. Your Rights

Under UK GDPR, you have the following rights:

• Access to your personal data.

• Correction of inaccurate or incomplete data.

• Erasure of your data (“right to be forgotten”).

• Restriction or objection to processing.

• Data portability.

• Withdrawal of consent (for marketing or cookies).

To exercise your rights, contact us at patchyourself.store@gmail.com

10. Cookies

Our Website uses cookies and similar technologies to improve user experience, analyse traffic, and provide personalised content. You may adjust cookie settings in your browser.

11. Data Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure. However, no system is completely secure.

12. Children’s Privacy

Our Website is not intended for children under 16, and we do not knowingly collect data from minors.

13. Offline Data Collection

If you provide personal information at retail stores, pop-ups, or events, it will be processed in accordance with this Policy.

14. Third-Party Links

Our Website may include links to external sites. We are not responsible for the privacy practices of third-party websites.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of those changes.

16. Contact Us

If you have any questions or wish to exercise your rights, please contact us at:
Email: [Insert Email]

At Patch, we respect your privacy and are committed to protecting your personal data. We collect information such as your name, contact details, payment information, and browsing data when you place orders, use our website, or interact with us offline at events or retail points. Your data is used to process orders, deliver products, provide customer support, improve our services, and send marketing (with your consent). We may share information with trusted third parties like payment providers, delivery partners, and IT service providers, but we never sell your data. All information is stored securely and retained only as long as necessary. Under UK GDPR, you have rights to access, correct, delete, or restrict use of your data, and you may withdraw consent at any time. For full details or to exercise your rights, please contact us at patchyourself.store@gmail.com